Guarantee terms

Our products are built to last. That is why, as the producer, we give you a free commercial guarantee of durability in addition to your legal rights.

1 Guarantor

The guarantor is mindful manufactory GmbH (brand EdelKRAFT), Bessemerstraße 51, 12103 Berlin, Germany, email: info@edel-kraft.de. We are the producer of the products covered by this guarantee.

2 Your legal rights remain in place

Independently of this guarantee, you have the legal rights against the seller in the event of a lack of conformity (legal guarantee, at least two years). Exercising these rights is free of charge. They are not limited by this guarantee – the guarantee applies in addition. You decide whether to rely on the guarantee or on your legal rights.

3 Products covered

The guarantee covers all products we produce under the EdelKRAFT brand for which a guarantee period is stated on the product page (e.g. wall bars, accessories and training equipment made of wood). It does not cover sample sets, eye bolts, care kits, services (e.g. installation, shortening) and third-party items without a guarantee statement.

4 What we guarantee

We guarantee that, with proper use, the product retains its function and stability during the guarantee period, i.e. remains free from defects in material and workmanship. The guarantee covers all components and connections of the product.

Natural wear from use is not covered, e.g. decreasing grip of anti-slip rubbers, abrasion of natural rubber sleeves or ropes, and signs of use on the surface. A defect in these parts that is not caused by wear – such as a crack or detachment – is covered. Replacements for worn parts are available under “Accessories & spare parts”.

5 Guarantee period

10 years for private use.
5 years for commercial use (e.g. gyms, practices, schools, nurseries, hotels or offices).
The period starts with delivery of the product to the first buyer.
A guarantee repair or replacement does not extend or restart the guarantee period.

6 Who can use the guarantee

The guarantee applies to the respective owner of the product during the guarantee period. Please pass on the proof of purchase when reselling the product.

7 Territorial scope

The guarantee applies worldwide – regardless of the country to which we delivered the product.

8 What we do under the guarantee

We repair the affected part or replace it with a new, equivalent part; if that is not possible or not reasonable, we replace the product. We bear the necessary costs, in particular transport, travel, labour and material costs – also for deliveries abroad. If you installed the product as intended (e.g. wall bars on a wall), we also bear the necessary costs of removing the defective part and installing the repaired or new part.

If you use the product commercially, you bear the shipping costs – for sending the product or part to us and for delivering the repaired or new part or product to you – unless mandatory law provides otherwise. We bear all other costs in that case as well.

9 How to make a claim

your proof of purchase (invoice or order confirmation),
a short description of the defect,
photos of the defect and, if possible, your phone number for questions.

We will get back to you within three working days and agree the next steps (e.g. sending a spare part or collection). Please do not send products back without contacting us first.

10 Exclusions

The guarantee does not cover damage caused by

installation contrary to the assembly instructions or unsuitable fixings,
exceeding the stated maximum load, accidents, force or improper use,
modifications or repairs not carried out by us or agreed with us,
unsuitable environments (e.g. permanent humidity or outdoor use) unless the product is intended for them,

nor natural properties of the wood that do not affect function and stability (e.g. colour change, grain, fine drying cracks).

11 Applicable law

German law applies. If you are a consumer, mandatory consumer protection provisions of the country of your habitual residence remain unaffected.

Version: 13 November 2026